Performance Feedback Strategies (driving Successful Behavior Change)

Description

By (author) Mashihi, Sandra; By (author) Nowack, Kenneth M.

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Unlock the full potential of your employees with effective feedback.

Providing performance feedback is one of the most challenging tasks leaders face. Feedback often sparks frustration and fear for both leaders and their teams. Why? Because there is a disconnect between what leaders think they are communicating and what employees receive.

In this essential book, leadership experts Mashihi and Nowack offer leaders their four-part Performance Feedback Coaching Model, designed to bridge this gap. After over a decade spent developing, testing, and refining their model with leaders around the world, the authors offer this powerful framework based on research in neuroscience and psychology.

The book equips leaders at all levels with practical strategies and tools to deliver tailored feedback that aligns with each employee’s unique skills and interpersonal strengths. By personalizing feedback, leaders can inspire significant improvements in employee behavior, creating a workplace where leaders achieve their goals and employees thrive—a true win-win situation. The authors share powerful stories, real-life examples, and user-friendly tips, as well as questionnaires, worksheets, and other tools leaders can apply immediately in managing today”s diverse and global workforce.

With this book as your roadmap, you will have the guidance you need to improve your employees’ development, performance, motivation, satisfaction, and retention.

Table of contents:

Introduction

Part 1. The Science of Feedback

1. The Power and Purpose of Feedback
2. Ouch, That Hurt! The Neuroscience of Feedback
3. Feedback for a Diverse Workforce
4. Feedback: The Prerequisite for Successful Behavior Change

Part 2. Performance Feedback Coaching

1. The Performance Feedback Coaching Model
2. Performance Management: How to Coach High Performers With Low Interpersonal Skills
3. Performance Acceleration: How to Coach High Performers With High Interpersonal Skills
4. Performance Enhancement: How to Coach Poor Performers With High Interpersonal Skills
5. Performance Improvement: How to Coach Low Performers With Low Interpersonal Skills
6. Performance Feedback Meets Artificial Intelligence

Conclusion

Acknowledgments

Appendix. A Selected List of AI Tools for Performance Feedback and Coaching

References

Index

About the Authors

About ATD

Review quote:

“Performance Feedback Strategies is one of those rare business books that are rooted in rock-solid science and deliver principles that can be put into use by everyone in your organization. The suggested models for performance feedback are incredibly useful and have withstood the test of time.”
—Joel A. DiGirolamo, International Coaching Federation, Vice President of Research and Data Science

“Ken and Sandra combine their considerable experience in serious research, hands-on consulting, training, and coaching as well as innumerable dialogues with other performance leaders to deliver a performance feedback framework that works. You cannot close this book without finding at least three great takeaways on how to improve performance feedback.”
—Beverly Kaye, Co-Author, Love ”Em or Lose ”Em, Help Them Grow or Watch Them Go, and Up Is Not the Only Way

“Sandra Mashihi and Ken Nowack’s book is an invaluable resource offering strategies that anybody can implement immediately to improve their feedback skills and drive positive organizational change. The integration